You have a busy life, working from 8am to 6pm. An hour of lunch that can hardly do anything and everything you do not want in this 10-hour break is to face queues and more queues in lottery boxes or benches, is not it?
You pay all bills on a certain day, before maturity, but the health plan has the extended date and you need two trips to the lottery to pay for everything. A real nightmare.
Here you find the automatic debit. Just register all your accounts (it is indicated to register continuous accounts, those that make rain or shine arrive monthly in your house).
You believe all your payments problems are over, right? Wrong!
Automatic debit: pros and cons
Automatic debit is a tight hand on the wheel when our routine does not allow us to manually make our payments and we need to automate them.
In general terms, the automatic debit is nothing more than to allow the bank to authorize the payment of the accounts that are directed to it. Well, I’ll explain it better.
You authorize your service provider, your lender, to charge directly to the financial institution where you are an account holder, in the same way you authorize the bank to pay the bill.
To use the automatic debit you register a certain account informing the bank and also the creditor of the new method of payment.
The advantages of automatic debit is that you do not receive innumerable tickets at home and have to manually manage each of them, plus of course you do not have to queue for payment, hoping you have not forgotten any tickets at home and have to come back again.
You will never forget an account that is automatically debited. Goodbye late payments and the collection of interest and fine.
Dangers of automatic debit
Although it sounds like the dream of good financial management you should be careful about automatic debit.
The main complaints regarding banks say among other things about undue charges in the automatic debit.
Due to the discounts that some establishments offer (when the customer registers the automatic debit) and the day-to-day running, you end up registering in automatic payment all the accounts that you have.
Undue levy, however, is not a rare practice to happen. On the contrary, it is more common than you think.
The automatic debit function should be a convenient way to make payments in a way that makes our lives easier, however, duplicate, undue and above-expected charges can turn this service into a true wolf in sheepskin.
Avoid undue debt by adopting simple practices.
There is no way to prevent undue debts in any other way if not the constant updating with the financial institution of the creditor companies that can issue collections.
It is therefore important that when canceling an account registered in automatic debit your bank is informed immediately.
The most indicated in case of cancellation is that you request it the day after the marked for debit. So your account will be paid and when you request cancellation you will not have to pay for using the service after it expires.
Keep your data up to date and fully aware of the amounts to be charged. In this way it is indicated that you only register with fixed debit accounts, those that you know exactly how much will be debited.
Another no longer preventive attitude, but one that can help identify the problem, is to never “abandon” your checking account.
One golden tip is to always check your extract, be it physical or digital. Check to make it quicker to identify changes to your account.
It is preferable that you print or take a printscreen of your statement a few days before the date scheduled for automatic debit. See your balance and know the amounts that should be discounted.
A few days after the debt check your statement again and check each of the discounts presented by the bank. See if all debts are from your accounts and see if the amounts are correct.
Noticing some discrepancy between immediately contacting us as a bank and requesting the locking of your card.
If you recognize the creditor of the undue debt, contacting them directly should be the first action to be taken
First actions after realizing an undue debt
As soon as you notice that your account has been unduly taxed, please promptly call the service provider listed on the statement, investigate with it what happened (if it is one of the companies registered by you to make the automatic debit or directly to the bank in the case of unknown company). Because they charged a different amount or because they charged you for a service that you did not hire.
In these cases it is expected that the company will identify the error and cancel the payment. In any case write down all the information passed by the attendant.
We are not in the habit of jotting down the service protocol, but in this case you should note it.
Write down the attendance protocol, the time of the call, and the name of the person who called you.
It is important that you know that having the money repaid is the minimum that the lending company should do.
For example, if you are charged twice for the same service, setting up undue charges, and your bank balance has been negative by using the special debt settlement check you can hold the creditor liable for interest and bank charges linked to the use of the service. overdraft. Your rights are not limited to refunding the amount charged in such cases.
When the automatic debit does not generate more inconvenience than the undue discount and the company repays the amount, it is not necessary to take any action against the creditor.
However, it is possible that improper collection will bring you some inconveniences, such as the use of overdraft, in which case the company should bear the costs of the service. If you fall into the fine mesh of the overdraft or in case the company refuses to return the amount paid, you can file a lawsuit against it in the Special Civil Court, known as Small Claims Court.
While no one wants to go through the experience of undue charges and possible stress in trying to resolve the situation with the lender, there is a specific article in the Consumer Protection Code for cases of this nature.
The code in his art. 42 ensures that the consumer / customer will have doubled the amount charged excessively for the service plus interest and monetary correction. Except in cases where the undue payment is justified, where the company presents persuasive arguments that prove that the collection was not intentional but unequivocally launched.